Change plan or get more credits

Everything about your plan happens on the Billing page: choosing a plan, applying a promo code, managing your subscription in Stripe and checking where your credits went. This page explains each action and answers the most common question: « how do I get more credits? ».

Open the Billing page

• From the user menu (your avatar, top right): Billing. On the Free plan the menu also shows a Change plan button; on a paid plan it shows Manage subscription instead.
• From a project: the credits badge in the top bar (Remaining credits — top up or change plan) leads to the same page.

The page shows your Balance and your Slots at the top, the plan cards, the Compare table and, at the bottom, the links Payment issue? Contact us, Manage subscription (once you have a Stripe subscription) and Activity.

Move from Free to a paid plan

1. On the plan card you want, click Choose Starter or Choose Pro (or Try Starter free when a trial is offered).
2. Stripe's secure checkout opens. Prices are in euros; enter your payment details (a trial without a card skips this).
3. Once paid, you return to FromScratch with Subscription active — credits added. Sometimes Stripe needs a few seconds: the page then says Subscription updated — credits will appear shortly.

If you leave the checkout without paying, you come back with Payment cancelled. and nothing changes.

Note

Prices and credit amounts are set by the platform and can change. The plan cards always show the current ones; the public Pricing page lists the same plans.

Move between Starter and Pro

Use the plan cards on the Billing page the same way: the card of your current plan carries the Current badge, and the other paid plan offers its own button. When the payment of the new plan goes through, your credits appear shortly after. If the change doesn't look right on your account (plan name, balance), don't pay twice: use Payment issue? Contact us and we sort it out.

How do I get more credits?

There is no separate pack of credits to buy. Credits come from your plan:

• Wait for the renewal. On a paid plan, your balance is reset to the plan's monthly amount on the date shown as Renews on. Unused credits don't roll over.
• Move to a bigger plan. Pro has more monthly credits than Starter, and higher limits per reply.
• On the Free plan, the welcome credits are one-time: to keep building, move to Starter (a free trial may be available).

Tip

Credits go further with clear, one-step-at-a-time requests. See Write prompts that work and How credits work.

Apply a promo code

Under the plan cards, click Have a promo code?, type the code, then Apply. If it is valid, a line confirms the offer and asks you to choose your plan above; the code is then used at checkout. An invalid code shows invalid promo code. Automatic promotions (like a trial) need no code: they are already shown on the plan card.

Manage your subscription in Stripe

Manage subscription opens Stripe's billing portal for your account. There you can update your card, download your invoices and cancel. When you return, FromScratch syncs any change automatically.

Follow your credit history

Click Activity at the bottom of the Billing page to see every credit movement: welcome credits, project creations, each reply's cost, renewals and plan changes. Under each reply in a project you also see Credits used by this reply.

FAQ

Related

• Plans and the free tier
• Cancel your subscription
• How credits work