Fix common problems

Most problems in FromScratch fix themselves with one retry or one clear message to the agent. This page lists the situations people run into most, what they mean and what to do — in the order you're likely to meet them.

The workspace doesn't start

Every project runs in its own workspace. It goes to sleep when you're away and wakes up when you open the project or send a message.

« Preparing your workspace » — the first start of a project; it takes about a minute (a little more for a store). Your message is sent automatically once it's ready.
« Waking up your workspace » / « Connecting to your workspace… » — the project was asleep. Your files are all there; wait a few seconds.

If you see « Your workspace couldn't be started right now… Send your message again in a minute », wait a minute and send your message again. If the preview stays on « Connecting to your workspace… » for several minutes, reload the page once. Still stuck? Contact us with the project name.

Note
A sleeping workspace never loses work. Your files, your versions and your conversation are kept.

« Quick hiccup, want to retry? »

This card means the connection with your workspace dropped for a moment. Click Retry this request: it almost always works the first time. Technical details shows what happened if you need to send it to us. If the chat says « Connection lost — reloading the page usually fixes it », reload the page.

The preview is blank or shows an error

Don't try to fix it yourself and don't ask for "restart everything". Tell the agent what you see, as precisely as you can:

Example prompt

The preview is blank since your last change (it worked before). Find the error and fix it, then check the home page on mobile too.

The agent takes a screenshot of your preview, which also lists the page's errors, and fixes them first. If two attempts don't fix it, you can go back to the last version that worked with Versions › Go back here (Versions: undo anything), then ask again in smaller steps.

Tip
A screenshot or the exact error text is worth a long explanation. "The cart button does nothing on mobile" beats "it's broken".

A store page is slow the first time

In the preview, each page of a new store is prepared the first time it's opened, which can take up to about half a minute. It's fast afterwards. The live store doesn't have this delay.

Publishing fails

Build failed — click Retry once. If it fails again, ask the agent: "publishing failed, find out why and fix it". Publishing builds your site from scratch, so it can catch an error the preview tolerated.
« timed out — check the status, then try again » — the build took too long. Check whether the site is live anyway, then retry.
Publishing needs a Starter or Pro plan: on Free, the button reads « Publish — Starter or Pro ».

Product images are broken in the store admin

Product photos are stored with the storefront, and the platform makes them visible in the store admin. If an image shows in the shop but is broken in the admin, reload the admin page. On a live store, republish it. If it's still broken, contact us with the store's address and the product name.

« model not available on your plan »

You (or the project) picked an AI model your plan doesn't include. Choose another one in the model selector (« AI model (applies on the next message) ») — models marked Premium are for Starter and Pro — or upgrade. See AI models and your plan.

The agent paused: « continue »

« ⏸️ Pausing here … reply "continue" » means the reply reached its step limit or your plan's per-message credit cap. Nothing is lost: look at the preview and reply continue. This is normal for big requests; splitting them into smaller ones avoids it.

« Stopping here: you're out of credits » is different: your balance is empty. Your work is saved; see How credits work and Change plan or get more credits.

The agent goes in circles

If the agent tries the same fix twice without success, stop it with Stop and change the approach: describe the expected result differently, split the request, or go back to an earlier version. Write prompts that work has examples.

Still stuck?

Use the contact form, topic « Technical issue », with the project name, what you did, what you expected and what you saw. We answer within 24 business hours. See Getting help.

FAQ

Will retrying charge me twice?

A retry runs the request again. Each reply is charged for the AI work it actually did, shown under the reply as « Credits used by this reply ».

Can I lose my project if the workspace crashes?

No. Files live in your project's storage, not in the workspace itself, and every agent change is saved as a version.