When something breaks

Building software means things sometimes go wrong — a reply stops, the preview goes blank, a step doesn't finish. Almost all of it is temporary or fixable from the chat. This page lists what you may see, what it means, and the calm next step. Remember: your work is saved in Versions, so nothing here can make you lose your site.

« Quick hiccup, want to retry? »

This card means the connection between the app and your workspace dropped for a moment. It is usually temporary and works again on the first retry.

Click Retry this request. Your message is sent again as it was.
If it fails again, wait a minute and retry once more.
Still failing? Reload the page, then retry.

Click Technical details if you want to see the underlying error — useful to copy into a message to support. A reply that ends with this card is not charged.

« Preparing your workspace » / « Waking up your workspace »

Each project runs in its own workspace. It goes to sleep when you're away and wakes up when you open the project or send a message. While it starts, the chat shows Preparing your workspace (the very first time, about a minute) or Waking up your workspace, with a timer. You don't need to do anything: your message is sent automatically as soon as the workspace is ready. The preview may show « Connecting to your workspace… » for a few seconds.

If you see « Your workspace couldn't be started right now », send your message again in a minute. If it keeps happening, contact us (see below).

The preview is blank or shows an error

Tell the agent exactly what you see — it can take screenshots of the preview and read the errors of the page itself.

Example prompt

The home page is completely white since your last change, and the booking button on the services page does nothing. Can you check and fix it?

If the last change clearly broke things and you'd rather not spend credits on a fix, open Versions and click Go back here on the version before it. See Versions: undo anything.

Tip
don't ask the agent to « rebuild » or « restart everything ». The platform already runs and reloads your site; describing the symptom gets a faster fix.

« Connection lost — reloading the page usually fixes it »

The live stream of the reply was interrupted in your browser. Reload the page: the agent's work continues on the server and the conversation catches up.

The reply paused with ⏸️

« Pausing here: … reply "continue" » means the reply reached the step or credit limit for one message. Nothing is wrong: check the preview and reply continue. « Stopping here: you're out of credits » means your balance is empty. See How credits work.

A plan step didn't finish

If the plan panel says « Step N isn't finished », click Continue step N and the agent completes it. If the agent asked you a question, answer it first — the plan waits for your reply. If a step is no longer useful, click Skip.

Publishing failed

If publishing shows Build failed, click Retry. If it fails again, ask the agent in the chat: « The publish failed with a build error, can you fix it? » — it can build the site the same way publishing does and correct the problem. Then publish again.

When to contact us

Contact support if a problem survives a retry, a reload and a few minutes — especially for anything about payments or your account. Use the contact form, choose Technical issue, and include the project name, what you did, what you saw and roughly when. We answer within 24 business hours. See Getting help.