Terms of Service

Last updated: November 11, 2026.

These terms of use and sale (the “Terms”) govern the use of FromScratch, available at from-scratch.app and in the FromScratch mobile app, published by AIBA TECHNOLOGY (see the legal notice). By creating an account or using the service, you accept these Terms.

1. The service

FromScratch is an AI app builder. You describe an app, a website or an online store in plain language; an AI agent writes the code in a workspace of its own, you preview the result live and you can publish it at a public address hosted by FromScratch. The service also includes the tools around your projects: dashboard, versions, integrations, video ads and mobile app builds.

2. Your account

• You must be an adult able to enter into a contract, or act on behalf of a business you are authorised to bind.
• The information you give must be accurate. Keep your sign-in details secret: you are responsible for what is done with your account.
• You can delete your account at any time from the mobile app or by writing to contact@from-scratch.app. Your projects are then deleted.

3. Plans, credits and limits

• FromScratch offers a free plan (Free) and paid plans (Starter and Pro, €19 and €49 per month on the date of these Terms). What each plan includes — credits, number of projects, features — is shown on the pricing page; the version shown when you subscribe applies.
• Credits measure usage. Each reply of the agent uses credits according to the amount of work done and the AI model used; some features, such as rendering a video ad, have a cost shown before you start them.
• The monthly credits of your plan are renewed at each billing period and do not roll over. Credits have no cash value, cannot be transferred and are not refundable. Credits offered (welcome credits, promotions, gifts) may expire.
• Plans may cap the work done in a single reply; the agent then stops cleanly and you can ask it to continue.

4. Free trial without a card

When a trial is offered (for example 10 days of a paid plan), it starts without a bank card and gives the trial credits shown at sign-up. If no payment method has been added by the end of the trial, the subscription ends automatically and your account goes back to the free plan: nothing is charged. If you add a payment method, the subscription continues at the displayed price when the trial ends.

5. Prices and payment

• Prices are in euros [TO BE COMPLETED: state whether prices include VAT and the publisher’s VAT status].
• Payments are processed by Stripe; FromScratch never sees or stores your card number. A subscription is charged at the start of each monthly period. Invoices are available from the Billing page.
• If a payment fails, Stripe retries it; if it still fails, the subscription ends and your account goes back to the free plan.
• We announce any price change at least 30 days in advance by e-mail; it applies from the following renewal, and you may cancel before then.

6. Renewal and cancellation

• Paid plans renew automatically every month. You can cancel at any time from the Billing page: cancellation takes effect at the end of the current period, you keep access until then and you are not charged again.
• When your account goes back to the free plan, your projects stay in your account; features reserved for paid plans are no longer available.
• We may suspend or close an account that seriously breaches these Terms (prohibited content, fraud, abuse), after notice except in an emergency or where the law requires us to act at once.

7. Right of withdrawal and refunds

• Consumers have 14 days from the subscription to withdraw (French Consumer Code, art. L221-18). By asking to use a paid plan right away during that period, you agree that the service starts at once; if you then withdraw, you pay for the service provided until your withdrawal (art. L221-25), the rest is refunded. To withdraw, send an e-mail to contact@from-scratch.app stating “I withdraw from my FromScratch subscription”, with your account e-mail.
• Apart from that case, amounts paid for a period that has started are not refunded, unless the service was unavailable for a long time through our fault or the law provides otherwise.
• Business customers have no right of withdrawal.

8. Your content and the code built for you

• You keep ownership of your content (prompts, files, images, data) and of the code generated for you in your projects. FromScratch claims no right over it; you can download or export it (according to your plan) and reuse it anywhere, including after you leave.
• The generated code may include open-source components (for example React, Tailwind CSS, Radix UI, Medusa, Expo) and stock photos (for example Unsplash, Pexels), each under its own licence; photo credits are listed in the project’s CREDITS.md. Gallery templates may be used freely in your projects.
• You grant FromScratch only the rights needed to run the service: to store, run, back up and display your projects in your account, and to send your requests to the AI model providers that generate the answers. Your site appears in our public showcase only with your consent.
• You guarantee that you hold the rights to what you provide (logos, texts, images) and that you only ask the agent to reproduce a website that is yours or that you are authorised to use.

9. Sites, stores and apps you publish

• You are the publisher of the sites, stores and apps you publish with FromScratch. You are responsible for their content and for their compliance, in particular their legal notice, terms of sale, privacy policy, cookie consent and consumer law. FromScratch acts as their technical host.
• Payments on your store go to your own Stripe account; FromScratch is not a party to your sales and receives none of the amounts.
• The third-party accounts you connect (Stripe, Google, Expo, Apple, Google Play, GitHub, e-mail providers…) are governed by their own terms and are your responsibility.
• For the data of your visitors, customers and subscribers, you are the data controller and FromScratch acts as a processor (see the privacy policy): your own privacy policy must mention this data, and you may only write to people who agreed to it.
• Sites published on the free plan display a “Built with FromScratch” badge.

10. Prohibited uses

You may not use FromScratch to:

• publish illegal content, or content that infringes the rights of others (copyright, trademarks, image, privacy);
• publish hateful, violent or harassing content, or any content sexualising minors;
• impersonate a person, a brand or an organisation, build phishing pages, fake shops or forms that collect passwords or bank details under false pretences;
• spread malware, send spam, attack or overload other systems, mine cryptocurrency;
• collect or process personal data without a legal basis;
• get around credits, limits or security measures, try to access other users’ workspaces, or resell the service without our written consent.

We may unpublish content, suspend a project or close an account that breaches these rules. To report illegal content: contact@from-scratch.app.

11. Artificial intelligence

Answers and code are generated automatically and may contain errors. Check what the agent produces before publishing it, especially security, prices, legal texts and personal data. You remain responsible for how you use it.

12. Availability

We do our best to keep FromScratch available, but we do not guarantee uninterrupted service: maintenance, updates or incidents may interrupt it. Workspaces go to sleep after a period of inactivity and wake up when you return. The service keeps versions of your projects, but keep your own copies of what matters to you (export).

13. Liability

• FromScratch is liable for proven direct damage resulting from a breach of its obligations. It is not liable for damage caused by third-party services, by a use that does not comply with these Terms, or by force majeure.
• For business customers, our total liability is limited to the amounts paid to FromScratch in the 12 months before the event, and indirect damage (loss of revenue, customers or data) is excluded.
• For consumers, the legal guarantee of conformity for digital content and services applies (French Consumer Code, art. L224-25-12 and following).

14. Personal data

How we process your data is explained in the privacy policy.

15. Changes to these Terms

We will notify you of any significant change by e-mail or in the app at least 30 days before it takes effect. If you do not accept it, you can cancel your subscription and close your account before that date.

16. Governing law, complaints and mediation

• These Terms are governed by French law.
• For any complaint, write to contact@from-scratch.app or use the contact form.
• If you are a consumer and your written complaint has not been settled, you may refer the matter free of charge to the consumer mediator: [TO BE COMPLETED: name, address and website of the consumer mediator].
• Business customers: any dispute falls under the jurisdiction of the courts of [TO BE COMPLETED: city of the registered office]. Consumers may bring proceedings before the courts provided for by law.

17. Contact

AIBA TECHNOLOGY — contact@from-scratch.app. See also the legal notice.